Return and Exchange Policy

At SoulGanic, we value your satisfaction and strive to provide you with the best shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward Return and Exchange Policy to ensure your peace of mind.

1. Eligibility for Return and Exchange:

• You may be eligible for a return or exchange only if the item you received is defective, damaged, or significantly different from what you ordered.
• To be eligible for a return or exchange, please ensure that the product is unused, in its original packaging, and with all tags and labels intact.

2. Timeframe for Returns and Exchanges:

• You have a grace period of 15 days from the date of delivery to initiate a return or exchange request.

3. How to Initiate a Return or Exchange Request:

• To request a return or exchange, please contact our Customer Support team either via email or phone. Provide them with your order details and a brief description of the issue.
• Our support team will guide you through the return or exchange process.

4. Return and Exchange Process:

• After initiating the return or exchange request, carefully package the product in its original condition and include all accessories, documentation, and packaging materials.
• Affix the provided return shipping label (if applicable) to the package.
• Drop off the package at your nearest shipping carrier or follow the instructions provided by our Customer Support team.

5. Inspection and Approval:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
• If the return is approved, you will have the option to receive a full refund or opt for an exchange for another product of equal value. In the case of an exchange, any price difference will be charged or refunded accordingly.

6. Refunds and Processing Time:

• Refunds will be processed using the original payment method used during the purchase.
• Please allow up to 7 business days for the refund to be processed and reflected in your account. The processing time may vary depending on your payment provider.

7. Non-Eligible Items for Return and Exchange:

• Certain items are non-returnable and non-exchangeable for hygiene and safety reasons. These items include, but are not limited to, intimate apparel, cosmetics, and perishable goods.

8. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact our Customer Support team immediately with supporting evidence (e.g., photographs). We will arrange for a replacement or refund as per your preference.

9. Cancellation Policy:

• If you wish to cancel your order before it has been shipped, please contact our Customer Support team at the earliest. Once the order has been dispatched, the return and exchange policy will apply.

Please note that SoulGanic reserves the right to amend, modify, or update this Return and Exchange Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed about any changes.

For any further questions or assistance regarding our Return and Exchange Policy, please reach out to our dedicated Customer Support team, and we will be more than happy to assist you.

Thank you for choosing SoulGanic. Your satisfaction is our priority.

Last updated: 15 July 2023